Hope Global
  • 02-Aug-2017 to 01-Oct-2017 (EST)
  • Novelty
  • Cumberland, RI, USA
  • Part Time

 

Hope Global - Creative Engineered Solutions

We have a long history of being an innovative and creative manufacturing solutions provider. Founded in 1883 as Hope Webbing Company in Pawtucket, RI, USA, today Hope Global has grown to an 800-person, world-wide manufacturer that prides itself in providing not only high-quality products and components but also innovative manufacturing solutions to meet our customer's needs. We take the word Global in our name literally as we have facilities in the Rhode Island; Detroit, Michigan; Mexico; Czech Republic; China and Brazil allowing us to provide customers with mirror manufacturing for faster distribution and the most cost-effective production. Today our list of manufacturing capabilities includes, among other processes: braiding, weaving, knitting and wire draw, cut and sew, and assemblies

OBJECTIVE:  Resolves customer service problems relating to delivery, time, quality issues, pricing.

YOUR RESPONSIBILITIES:

  • Enters sales order(s) into computer; receives approval of order(s) from production planning; transmits approved order(s) via computer; prints hard copy of order(s).
  • Receives complaint(s) from customers, ascertains where problem(s) may exist.  Refers complaint or service failures to designated departments for investigation.  Follow-up with customer to ensure that the problem(s) do not occur again.
  • Performs other duties at or above the same skill level at the discretion of the supervisor.
  •  Oracle Knowledge preferred

Hours for this position is 10am-3pm

COMPENTENCIES:

  • Customer/Client Focus
  • Problem Solving
  • Time Management
  • Communication
  • Teamwork
Hope Global
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